Valore Support
Have a problem or a question? Write to us at info@toot.srl: we usually reply within 2 working days. If you can, include your iPhone model, your iOS version and, for a specific item, what you expected and what happened (a screenshot helps a lot).
Frequently asked questions
How does Valore estimate the price? It recognises the item from the photos, looks for similar active listings on eBay, Vinted and Subito (Leboncoin and Wallapop in France and Spain), discards irrelevant ones (accessories, spare parts, new or different items) and calculates a price range taking the condition into account. It is an estimate based on public data, not a professional appraisal.
The app recognised the wrong version. Tap “Version to confirm” or “Not this one?” on the item’s page and choose the right one: the price is recalculated without using up a scan. To avoid this, also photograph the label or the screen showing the model (the app suggests where to find it).
How many scans can I do? 3 per month on the free plan. Up to 150 per month with Valore Pro. You can also buy credits, which are used after the included scans and do not expire.
How do I cancel my subscription? Subscriptions are managed by Apple: Settings › [your name] › Subscriptions › Valore. During the free trial we notify you 2 days before the first charge.
I changed phones and can’t see my items. The account is anonymous and tied to the device: for now, items do not move automatically to a new phone. Write to us and we’ll work out together how to recover them.
How do I change the language? From iOS Settings › Valore › Language (Italian, English, French, Spanish). Listings stay in the language of the market you sell in.
How do I delete my account? From the app, in Profile › Delete account. You’ll find the details on the Account deletion page.
Useful links
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